Cold Weather Affecting Tucson Water Customers

Cold overnight temperatures are affecting water service throughout the Tucson Water service area. According to Fernando Molina, Public Information Officer for Tucson Water, the extreme cold has caused electronic control instrumentation at various reservoir and booster sites to malfunction, automatically shutting down pumps.

Over 1000 businesses and residences have been impacted throughout the early morning hours, as work crews are being sent out to reset electronic control systems to re-establish water service to affected areas.

Molina stated that the outages have kept crews busy all night, but so far none of the incidents have been the result of frozen water pipes at any Tucson Water facilities. While freezing temperatures have not frozen any Tucson Water pipes, it is possible that home plumbing may be affected by frozen or burst water lines. Customers can call 791-4133 to report water outages. However, this emergency phone number will not be fully staffed until 6:00 a.m. when regular shift employees arrive at work.