Tucson Water crews have made significant efforts in ensuring that distribution system features such as well pumps, booster stations, and reservoirs are brought back into service. As of 4:00 p.m. Friday afternoon, only one small area in the Sahuaro Ranch subdivision, located east of Dove Mountain, was still without service, but Tucson Water officials confirmed that service is expected to be restored within two hours. Many customers continue to experience loss of water service due to personal household plumbing that remains frozen.
Field crews are continuing to conduct minor repairs to the potable water system that are not affecting water service. Once those repairs are completed, they will focus on making repairs to reclaimed water system features. Many golf courses, parks, and schools utilizing reclaimed water to irrigate landscaping and turf areas have been without service since Wednesday morning.
Staffing arrangements have been made to ensure that customers can continue to contact Tucson Water over the weekend to report leaks or loss of water service. The following schedule is provided:
Friday, February 4, 2011, 5:00 p.m. until 7:00 a.m. Saturday morning, customers are asked to call 791-4133
Saturday, February 5, 2011, 7:00 a.m. until 12:00 noon, customers can call the Customer Service Office at 791-3242.
Saturday, February 4, 2011, 12:00 noon, until 7:00 a.m. Monday, February 7, 2011, customers can call 791-4133.
Starting 7:00 a.m. on Monday, February 7, 2011, customers can call the Customer Service Office at 791-3242. Customer are also encouraged to contact Tucson Water to report any leaks or water service problems via e-mail at: firstname.lastname@example.org.
Tucson Water is still recommending that customers take action to ensure that any exposed water pipes on their property are protected by using foam pipe insulation, or wrapping pipes with towels, rags or cardboard. Doing so will help protect their home plumbing from freezing.
Periodic updates will be posted on the Tucson Water website at www.tucsonaz.gov/water. Updates are also being provided via the City of Tucson Twitter account and Facebook page.
Additional updates will be made as additional information becomes available.